Privacy Policy

ANOS (All Negotiable Online Services), operated by AKUMALLA NIKHIL OPC PRIVATE LIMITED, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use the ANOS mobile application or website (anos.in).

By downloading or using ANOS, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

We collect the following types of information:

Account Information: Name, mobile number, email address, and profile photo when you register.

Aadhaar Verification: For security and trust, service providers (technicians) are required to complete Aadhaar-based identity verification. Aadhaar numbers are masked and handled as per UIDAI guidelines — we store only a masked version and do not retain full Aadhaar numbers.

Location Data: Your approximate location to match you with nearby service providers. We only access location when the app is active and with your permission.

Usage Data: App interactions, search queries, and booking history to improve our service.

Payment Data: Transaction records (amounts, timestamps) to process and reconcile payments. We do not store full card numbers — payment processing is handled by certified payment gateways.

Device Data: Device model, OS version, unique device identifiers, and push notification tokens.

We use your information to:

• Create and manage your account
• Match customers with nearby verified service providers
• Process in-app payments securely
• Send service updates, booking confirmations, and support messages
• Improve the app through analytics
• Prevent fraud and ensure platform safety
• Comply with legal obligations under Indian law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share data with:

Service Providers: When a customer books a service, the assigned technician receives the customer's name, location, and contact number for the purpose of delivering the service.

Payment Partners: Certified payment processors to handle transactions securely.

Analytics: Anonymized, aggregated usage data with analytics providers (e.g. Google Analytics).

Legal Compliance: If required by law, court order, or government authority under Indian law.

We implement industry-standard security measures including:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Restricted internal access on a need-to-know basis
• Regular security audits
• Masked Aadhaar storage per UIDAI guidelines

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for location access at any time via device settings
• Opt out of promotional notifications

To exercise any right, email us at support@anonlineservices.com.

We retain your data for as long as your account is active or as needed to provide services. You can request account deletion at any time. After deletion, we may retain anonymized data for analytics and retain records as required by Indian tax and financial regulations (typically 7 years).

ANOS is not intended for children under 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will delete it promptly.

Our app and website may contain links to third-party services (e.g. Google Play, social media). We are not responsible for their privacy practices. We encourage you to review their policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of ANOS after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

Email: support@anonlineservices.com
Company: AKUMALLA NIKHIL OPC PRIVATE LIMITED
Website: anos.in